Support — Your account is secure. Your gaming, under your control.

Support can be reached via the in-site chat, email, or the contact form on this page. For account-sensitive requests we may request verification to protect your privacy and funds. Response times vary by channel but we aim to respond promptly to all legitimate requests.

When contacting support, include relevant transaction IDs and account details (without sharing passwords) to help us resolve matters faster. We maintain professional and confidential communication at all times.

If you or someone you know needs help controlling gambling behavior, our support team can provide tools and resources. We offer deposit and wagering limits, session reminders, cooling-off and self-exclusion options. We also provide links to professional organizations for specialist assistance where appropriate.

We approach these matters with sensitivity and confidentiality. Please contact support if you wish to discuss available options or set new limits on your account — our team will assist without judgment.

For deposit and withdrawal inquiries provide the transaction reference and the payment method used. This enables us to trace the transaction quickly and explain any applied fees or processing times. We are committed to transparent resolution and will update you promptly about the status of your request.

If a withdrawal is delayed due to verification requirements we will explain the reason and provide clear instructions to complete the process. Our goal is to minimize delays while meeting necessary compliance standards.

We maintain an extensive FAQ and help article library covering common topics such as deposits, withdrawals, bonus conditions, verification and account management. These resources are designed to be clear and actionable so you can find answers quickly without waiting for a reply. Articles are updated regularly to reflect policy changes and new features.

If an article does not resolve your question, use the contact options to reach our team. We will refer to the relevant help article in our response and provide step-by-step assistance as required.

If you have a complaint about our service you may escalate via the Support page and we will provide a case reference and timeline for resolution. We follow a formal complaints handling procedure to ensure fairness and transparency in dispute resolution. Regulatory avenues are available if an issue remains unresolved.

We value feedback and strive to address complaints promptly. Our goal is to resolve matters amicably and to learn from each case to improve our services.

Support hours and expected response times are listed on the Support page. For urgent security issues, indicate the priority when contacting us and we will expedite the response. Non-urgent matters are handled in order and typically answered within published timeframes.

We continuously monitor service levels to improve responsiveness and maintain clear communication about expected delays during peak times or scheduled maintenance.