During registration, we ask for your full name, date of birth, address, email and preferred currency. This information is required to confirm your eligibility to play and to configure your account settings. Accurate details reduce friction during verification and withdrawal.
We also require confirmation that you are over the legal age to gamble in your jurisdiction. If you are registering from Norway, please ensure that the details provided are consistent with your official documents to avoid delays.
Verification may be triggered by withdrawal requests or as part of routine checks. Acceptable documents typically include a government-issued ID and a utility bill or bank statement for address verification. Documents can be uploaded securely through your account portal and are processed promptly.
Our verification team will notify you of any additional information needed. We aim to keep verification time minimal and will provide status updates throughout the review process. All documents are handled with confidentiality and according to data protection standards.
We automatically verify age and jurisdiction to comply with our licensing obligations. If your region is restricted you will be prevented from registering or playing. This ensures that our services are offered only where permitted by applicable laws.
Should you have legitimate questions about eligibility or need assistance verifying your account, contact Support and provide the requested details for a quick resolution.
Complete registration and claim your welcome package. Our terms are transparent and designed to be fair for responsible players.
Most standard documents are accepted and verification is typically completed within 24-48 hours depending on volume. If you need to change personal details after registration, contact support and provide proof of identity to process the update. We handle such requests securely and promptly.
To ensure a smooth withdrawal process, complete verification and confirm your preferred payout method in advance. Withdrawals follow strict anti-money-laundering rules and may require verification steps if thresholds are exceeded. By preparing verification in advance you reduce waiting times for payout processing.
We advise checking the withdrawal policy for your chosen method, as banks and payment processors can impose additional timelines. Our internal processing is prompt and we communicate expected completion times when you initiate a withdrawal.
If you experience any registration issues our support team will assist. Common problems include mismatched address formats and document uploads. Provide clear images and ensure documents are valid to expedite assistance.
We process requests with sensitivity and prioritize user privacy. Support can guide you through each step and confirm when verification has been successfully completed.
Typically a government-issued ID and a proof of address such as a utility bill. Specific requests will be communicated clearly if additional verification is necessary.
You can use crypto for deposits, but identity verification is still required for withdrawals and regulatory compliance.
Once verification is complete, most methods such as Trustly and crypto can process withdrawals nearly instantly; other methods may take longer depending on the provider.
